Digitalisation of the Scheme
From June, beneficiaries will begin receiving communication from Healthy Start about the digitalisation of the scheme, detailing when they can apply online. The roll-out begins in London, with local areas following. We will keep you informed of any updates for Leeds.
Important Deadlines:
- Late Summer: Paper applications will no longer be accepted.
- October: All beneficiaries will need to apply online.
Support for those without digital access
Healthy Start provides alternative support for individuals who cannot access the digital system:
- Telephone Support: A dedicated phone number with agents available to assist.
- Interpreting Services: Live interpreters can be utilised whilst on the call.
- Translated Materials: Healthy Start is considering translating marketing and communications into different languages.
Feedback Requested: If anyone would like to feedback particular languages that would be useful for where you work, please let us know so we can collate and submit this together.